Frequently asked questions
How do I make the most of my candle?
Always make sure that you follow our candle care tips.
How will I receive my candle?
We are currently offering shipping of my products in Belgium, as well as Austria, France, Germany, the Netherlands and Luxembourg.
Can I give you back my leftover wax and jar for zero waste?
Yes! I love this zero waste approach. That is how I started making candles in the first place - by reusing leftover wax, as well as candle and food jars.
Can you create custom labels and/or gift packaging for me?
Yes! Our candles are handcrafted from start to finish, labels included. If you want to gift a candle with a unique label, send us an email and we will talk about it.
What does "handcrafted natural candles" mean?
I started repurposing and recycling candles years ago. Then I gradually moved to learning how to make candles from scratch. I've decided to take my hobby to a next level, and now I offer my candles to the people I know and can meet with.
Are you on social media?
Yes! You can follow our Facebook page or Instagram to get an inside scoop on my whole candle making journey. Join me for behind-the-scenes pictures and videos, special events (e.g. charity sale), polls and surveys, and more!
Can I pay cash?
Yes, if you’re available to pick up your product in person.
Do you offer free shipping?
Free shipping is offered on orders over 60€, in Belgium.
Setting up the Heart of Europe Candle shop has been a big undertaking. It has cost not only a lot of time and effort to get everything running, but also a substantial financial investment.
I love making candles, and I am passionate about this project. I firmly believe that one day my micro business will become so steady that I will be able to offer free shipping in general. In the meantime, I’d like to thank you for your support on this journey!
Can I make a bigger order with custom packaging?
Yes! If you’re considering having handcrafted gifts made for events like weddings, birthday parties, baby showers, graduation parties, retirement celebrations etc., you’re at the right place!
Get in touch with us and we will come up with an offer and a quote for custom-made gift packaging for you, including
- gift bags/sachets/boxes of your preferred colour or theme,
- customized note cards to be put inside each package,
- customized labels to seal the package,
- bows/ribbons/stickers/decorations that go well with your theme.
My leftover wax is stuck to the holder!
Don't worry, there are ways to get stubborn wax off your candle holder.
If it is a Heart of Europe Candle, just return the whole vessel to us in exchange for a discount on you next candle!
You can also try the above described freezer method (though it may not work if the top of the vessel is narrower than the bottom).
Or you can slowly heat up the vessel in an old pot, partly filled with warm/medium hot water. When the wax is melted, pour on a larger piece of baking paper, let cool and peel easily off. Be extra careful! Heat the water up slowly and use oven gloves to handle the hot glass. Alternatively, you can use a candle warmer, if you have one.
Do you ship outside Belgium?
You can have your candles shipped to Austria, France, Germany, the Netherlands and Luxembourg. All shipments are made via BPost or DPD.